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OTP and SMS Notifications not working

Indian users are not receiving OTP’s, other transactional, promotional and notification messages are also affected. OTP and SMS Notifications not working telemarketing companies are heavily affected. Bulk SMS service provider are facing high rate of message delivery failure.

All company or service providers using SMS based OTP or transactional SMS for notifying users are facing this problem. Users are not able to order foods from food delivery apps many bank users are unable to complete their online payment because OTP is not delivered to their registered mobile even some govt related services are also heavily affected by this.

There is some reports that Indian government COVID vaccination registration app COVAXIN is also affected.

Users are complaining on Twitter and Facebook that they are not receiving OPT’s and notifications.

And we have come to know these all issues are because of TRAI has made DLT registration mandatory for telemarketing and every service provider companies which is using SMS service is required to complete the DLT registration first with Telecom operators, Which is kind of not good move we think imagine lakhs of companies having crores of SMS format/templates each one need to accepted at telecom operators first.

Distributed Ledger Technology (DLT) is a block-chain based registration system

This SMS scrubbing came to in effect by from 8 March 2021. Operators have implemented the new DLT process, and this has affected push notifications, virtually almost every business are affected. We have been told that they are using ” Distributed Ledger Technology (DLT) is a block-chain based registration system. According to TRAI (Telecom Regulatory Authority of India), telemarketers have to be registered in the DLT platform. Companies which have not applied or don’t have their templates approved are unable to send messages.

This DLT implementation process has not gone as smoothly as they had predicted. It has caused chaos at support centers of companies. Users are complaining they are not able to use the services.

Banks, e-commerce and other payment gateway companies are facing massive disruption in SMS delivery. Users are not able to pay online where there is OTP verification implemented. And companies are complaining that Telecom operators are not able to process and accept SMS Headers and templates on time and some operators are charging 6000rs for this.

This step of DLT registration has taken to control and reduce the OTP fraud, but we can see it’s not going very well.

Update :

09/03/2021 9:38pm : The Telecom Regulatory Authority of India (TRAI) has suspended its DLT implementation for 7 days as things have became unfunctional and users are at potential risk of cyber attacks.

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